Vitiligo Cover Refund and Returns Policy
At Vitiligo Cover, I want you to feel confident when ordering. Because Vitiligo Cover Lotion is a personal-care cosmetic product, returns must follow the guidelines below.
Returns
Returns are accepted within 30 days of the date your order is delivered. Products must be unused, unopened, and in new, sellable condition. For bottles, the original foil safety seal over the opening must be fully intact.
For health and safety reasons, opened or used products cannot be returned. Vitiligo Cover reserves the right to refuse a return if the foil safety seal has been lifted, loosened, punctured, peeled back, removed, replaced, resealed, altered, or otherwise appears damaged or tampered with. Products showing signs of use, leakage after delivery, missing packaging, or damage caused after delivery may also be refused.
Please package returns carefully. Vitiligo Cover is not responsible for returned items lost or damaged in transit, so a trackable shipping method is recommended.
Return shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Returns are handled by mail. Please contact me before sending any return so I can provide the correct return instructions. Unauthorized returns may be delayed or refused.
Refunds
Returned products are inspected when received. If the return meets this policy, the refund will be processed within 7 business days after inspection. Refunds are issued to the original payment method.
Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect. Any return-shipping costs are also non-refundable.
Exchanges
Exchanges may be accepted within 30 days of delivery for unused, unopened products whose original foil safety seal is fully intact and that are in new, sellable condition. Please contact me before sending any item back for exchange.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact me as soon as possible with your order number and clear photos of the item, foil seal, shipping package, and shipping label. Please keep the product and packaging while I review the issue and help make it right.
Contact
For return, refund, or exchange questions, please contact me through the contact form on this website before mailing an item.